Spotontrack

Spotontrack Service Interruption — Information & Next Steps

What happened

On Monday November 17, Spotontrack experienced a serious incident affecting our infrastructure. One of our databases crashed, resulting in unexpected data loss. Despite all recovery attempts, we were unable to restore the missing data. We also discovered that our daily backups were not usable as they should have been.

Importantly, this incident was not caused by any external attack, and there was no data breach. No user data was accessed by unauthorized parties. The issue was internal and related solely to our infrastructure.

Since then, our team has been working continuously to rebuild the platform and restore as much data as possible. While part of the system has been recovered, user accounts and settings could not be restored, including settings and followed artists or tracks.

We sincerely apologize for this situation and the extended downtime. We are already implementing stronger safeguards to ensure this cannot happen again.

How to recover access

Because user account data could not be restored, all users will need to reset their password and reconfigure their account once the platform reopens.

Here is what to expect:

  • You will receive an email with a link to reset your password.
  • After resetting your password, you can log in and rebuild your preferences, favorites, and followed artists/tracks.
  • If you manage a team with multiple subscriptions, you will need to re-invite your team members and assign subscriptions to them. Each team user will also start with a new account without previous settings or favorites.
  • If you purchased radio data in the past year and no longer have access to it, please contact us and we will restore it for you.
  • As compensation for the inconvenience and downtime, one free month will be added to your subscription automatically.

If you do not receive the password reset email, or if you encounter any issue, please contact us at info@spotontrack.com and we will assist you as quickly as possible.

Thank you for your patience and understanding as we finalize the recovery process.